Qualifications and Curriculum Authority
The Art of Team Development
Case Study Overview
| Client | QCA |
| Case Study | Team Development Workshop |
| Objectives | To move team performance to a higher level |
| Group Size | 17 |
| Venue | Barbican London |
| Provider | Call of the Wild |
| Date | January 2008 |
Background
Call of the Wild were initially contacted by the Qualifications and Curriculum Authority (QCA) in order to ascertain if we could develop and deliver a one-day team workshop aimed at improving team performance.
After an initial dialogue between the companies, Call of the Wild was asked to produce an outline, highlighting how the team development day would achieve QCA objectives. As a result Call of the Wild were contracted to deliver the workshop.
Objectives
The QCA objectives were higlighted as follows:
- To identify individual preferred behaviours within the team environment
- To begin the process of recognising and working with the preferred behaviours of others within the team
- To explore effective communication
- To assess the teams current performance and how to take this to the next level
- To provide an opportunity for the team to begin the process of moving forward
The Solution
After the initial consultation period and outline proposal, it was decided that the workshop should take the following form:
- An objective setting exercise designed to engage and gain delegate buy-in
- A DISC workshop focusing on individual behaviours within the team and how these behaviours can impact performance
- Discussion/workshop based around team behaviours and perceptions, which revolved around the current performance issues identified by the team.
- An experiential learning exercise focusing on effective and clear communication
- Feedback and review sessions throughout the day and at the end of the day to consolidate learning and to take the process further.
Staffing
Our facilitators Dave Thomas MIC, CIPD and Eric Sutherland MBA MCMI MAPM delivered the program. Dave is a highly experienced management development facilitator and coach, with a particular expertise in experiential learning. Eric Sutherland is a professional business coach and trainer. He believes that continuous professional development is the natural order of things. In order to develop themselves, people must retain control of their learning and reflection. Individuals must therefore accept responsibility for taking their own development plans forward.
Outcomes
A review of the group feedback received revealed a very high degree of delegate approval.
Here are some of the quotes we received from the day:
“ Everything we have covered today can be applied to the workplace”
“ I feel closer to the team & we have worked out several issues as a team”
“ Values, identity and DISC inputs were excellent”
The team had the opportunity to assess their position and highlighted areas of strength, and identified those areas that required further development.
The day illustrated that the team displayed a good range of DISC styles and are proactive in doing whatever it takes to get a job done making for a potentially powerful force for the organisation.
The main development area found was the need for the team to forge an “Identity” both internally and externally; addressing this issue will be the next step in the development of the team and will take the form of a facilitator led identity workshop involving all stakeholders.
